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Refund Policy

Last updated: January 26, 2024

Quick Summary

14-day money-back guarantee for all paid licenses
No questions asked within refund period
Full refund to original payment method
3-day free trial available to test first

1. Our Commitment

We want you to be completely satisfied with File Cataloger. We offer a free 3-day trial so you can test all features before purchasing. If you purchase a license and are not satisfied, we offer a 14-day money-back guarantee.

2. Refund Eligibility

2.1 Eligible for Refund

  • Refund requested within 14 days of purchase
  • First-time purchase of the license tier
  • Software does not function as advertised
  • Technical issues that cannot be resolved by support

2.2 Not Eligible for Refund

  • Request made after 14-day period
  • License was purchased at a discount greater than 50%
  • Violation of Terms of Service
  • Fraudulent purchase or chargeback abuse
  • Previous refund received for the same product

3. How to Request a Refund

To request a refund:

  1. Email us at refunds@filecataloger.com with:
    • Your order number or transaction ID
    • Email address used for purchase
    • Reason for refund (optional but appreciated)
  2. Wait for confirmation - We'll respond within 1-2 business days
  3. Receive your refund - Processed within 5-10 business days

4. Refund Processing

Refunds are processed to the original payment method:

  • Credit/Debit Card: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfer: 5-10 business days

Processing time may vary depending on your financial institution.

5. License Deactivation

Upon refund approval:

  • Your license key will be deactivated immediately
  • The software will revert to trial mode
  • Any data created while licensed remains accessible
  • You may repurchase at any time

6. Upgrades and Downgrades

6.1 Upgrades

If you upgrade your license (e.g., Personal to Professional), the 14-day refund period applies only to the upgrade amount, not the original purchase.

6.2 Downgrades

We do not offer partial refunds for downgrades. Contact support to discuss options.

7. Chargebacks

If you initiate a chargeback with your bank without first contacting us:

  • Your license will be immediately revoked
  • Your account may be suspended
  • You may be banned from future purchases

Please contact us first - we're happy to help resolve any issues.

8. Trial Period

We offer a free 3-day trial with full access to all features. We encourage you to use the trial period to ensure File Cataloger meets your needs before purchasing.

9. Special Circumstances

We understand that special circumstances may arise. If you have a situation not covered by this policy, please contact us at support@filecataloger.com. We'll do our best to find a fair solution.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will not affect purchases made before the update.

11. Contact Us

For refund requests or questions:

  • Email: refunds@filecataloger.com
  • Support: support@filecataloger.com
  • Response Time: 1-2 business days